Writing in The Guardian Online, Jane Dudman ask, in the climate of public sector budget squeezing, how public sector managers can ensure that the remaining money is spent in the best way?

www.guardian.co.uk/society/2011/jan/05/social-policy-measure-of-success

In response, Substance is launching, Views, a new and infinitely flexible online platform that helps public service providers demonstrate the outcomes and value of their work.

Tim Crabbe, a Substance director, writes that by being more imaginative and by focusing on users' experiences, public bodies can make evaluation a "dynamic process that can transform and improve services".

Social entrepreneur Matthew Pike, who is setting up a new social enterprise with Substance to encourage the use of these new outcome-monitoring tools like Views, says this is as much a social project as a technical project. "It's a powerful new bit of technology, but it's also about understanding the central challenges of changing culture and practice," he says.